About Warranty

We offer a one-year warranty from the delivery date to ensure the quality of our craftsmanship.

For repair items not covered by the one-year warranty, we will first provide a quotation to the customer and proceed with the repair only after obtaining the customer’s consent.

Warranty Terms 

1. Customer will be responsible for the shipping fee to send the items back to DreamyGems.

2. Customer should make sure that items are safely packed before sending them back. DreamyGemswill not be responsible for any lost or stolen items.

3. When sending back the items, the customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.

4. DreamyGems reserves the right to void the warranty on any items showing signs of modification, abuse, or damage beyond “normal wear”, as determined by our jewelry professionals.

5. Bent, snagged, or worn prongs causing a lab-grown diamond to become dislodged but not lost due to normal wear or other damage; (please return both the lab-grown diamond and the product for repair).

The aforementioned manufacturer’s warranty and free services apply solely to the original purchaser who bought the product from DreamyGems. Any maintenance, repair, resizing, or other services performed by non-DreamyGems personnel will render the manufacturer’s warranty invalid.

The following are examples of common jewelry issues that are not considered manufacturing defects:

・ Discoloration is caused by contact with chemicals, cosmetics, pool water, hot tub water, or bath water.

・ Prong settings and precious metals typically show wear over time, which may require “reinforcement” or repair; these are considered normal wear and tear.

・ Loss of stones due to their falling off caused by bending, snagging, or wear of the prong setting resulting from normal wear and tear or other damage.

Self-service repair instructions

Step 1: Initiate repair CLICK HERE>

Sign in and go to “My Orders” on the dashboard to select the item(s) you want to repair.

Step 2: Receive a repair notification email

Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from DreamyGems” within 48 hours. Within this email, you’ll receive further return instructions.

Step 3: Pack & Ship the item(s)

Enclosed is a copy of your return with the order number, full name, and email address. The package should be shipped pre-paid through a traceable method.

Step 4: Upload the return tracking number

Remember to sign in and upload the return tracking number once the package is shipped back.